Returns & Exchanges

At Gordons Direct, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward return process for items returned in their original, unopened condition within 30 days.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive your unique return authorization code.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging, ensuring all seals are intact, and include your printed return authorization form inside the box.

• 3.
  Ship to Gordons Direct

  Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned beauty products, we will process your refund to the original payment method within 5-7 business days.