Frequently Asked Questions
Everything you need to know about shopping with Gordons Direct
How long does shipping take for beauty products?
Standard delivery typically takes 3-5 working days. We also offer an express shipping option which delivers within 1-2 working days for orders placed before 2 PM.
What is your return policy for cosmetics and skincare?
For hygiene reasons, we can only accept returns on beauty products that are unopened, unused, and in their original cellophane packaging within 28 days of purchase.
Are the products sold on Gordons Direct authentic?
Yes, we are an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer or official distributors to guarantee 100% authenticity.
Do you offer international shipping?
Currently, we ship to addresses within the UK and Ireland. Specific shipping rates and delivery times for these regions are calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and reference number to monitor your delivery's progress.